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All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Any and all potential delays due to high volume or orders or postal service problems shall be warned ahead of time, unless Hello Lifestyle Ltd was not informed prior to the time of order. 

International Shipping Rates and Estimates

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Hello Lifestyle Ltd is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at tinge.of.soul@gmail.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Hello Lifestyle Ltd sends our products to the customers through Korea Post. Korea Post is linked to your local logistics company. If your local official postal service does not ship to P.O. Boxes, it is not our responsibility to track the return of the unshipped product. Unintended return shipping fee may be deducted from your order payment as a result of local postal service's inability to complete the last-mile delivery. 

Refunds, returns, and exchanges

Please our return policy for full details on refunds, returns, and exchanges. 

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at hellolifestyle.tw@gmail.com with your order number and a photo of the item’s condition. Please read the policy thoroughly before purchasing. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hellolifestyle.tw@gmail.com.